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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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William Wallace

January 15, 2026

5  out of  5
rating by William Wallace
"RHONDA From Caleb Hollingsworth State Farm in Rossville TN provided excellent customer service."
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Latoria Jones

January 14, 2026

5  out of  5
rating by Latoria Jones
"Amazing is an understatement!! I'm in this line of work myself and I must say Lacy is Golden 😇 at what she does! Very kind understanding and relatable. Will definitely being doing future business here as well as referring others! Thanks again Lacy!"
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Ashley Williams

January 14, 2026

5  out of  5
rating by Ashley Williams
"Lacy was very helpful and very caring to my needs today. I am so happy that I switched to state farm , they are the best team I have ever worked with for insurance !"
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Alex Blackmon

January 14, 2026

5  out of  5
rating by Alex Blackmon
"I really don’t know how they do it, it’s by far the best customer service I’ve ever experienced from a business, not just an insurance agency, any business. They remember to check up on things, they call me back once they have the information they need, they are kind and efficient, I could go on. Everybody I have talked to there does a stellar job! Leigha has especially been incredibly helpful, kind and remembers to check on my billing/policy situations when the need arises. I can’t imagine taking my business elsewhere. Thank you guys!"
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FMC

January 12, 2026

5  out of  5
rating by FMC
"Jeanette was easy to work with and provided quick service!"
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Monica Dickerson

January 5, 2026

5  out of  5
rating by Monica Dickerson
"Very pleased"
We responded:
"Thank you, Monica! That is very kind of you. Thank you for the opportunity to assist and look forward to helping you in the future as well!"
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Patrick Henderson

December 31, 2025

5  out of  5
rating by Patrick Henderson
"Great customer service. Got me what I needed fast."
We responded:
"Patrick, thank you for your kind review. It means a lot and it is our pleasure to help you with your insurance needs. Our team hopes you and your crew have a Happy New Year!"
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Mutumwa Esiteri

December 10, 2025

5  out of  5
rating by Mutumwa Esiteri
"Caleb Hollingsworth did an amazing job explaining everything to me. Please keep this good energy going all the time. I appreciate your help and will definitely tell other people about you guys."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor and help any time it is needed. Enjoy the rest of your week!"
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Marlene Bullock

December 3, 2025

5  out of  5
rating by Marlene Bullock
"She was in one-word… awesome!"
We responded:
"Thank you for taking the time to share your thoughts! We’re happy to hear you had a good experience with our team! If you ever have any questions or need assistance, we’re here to help! "
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Chicara Bonner

November 18, 2025

5  out of  5
rating by Chicara Bonner
"We’ve been a client for a few years now and we recently purchased a new vehicle. Lacy was awesome in getting us the policy and proper paperwork!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Kathryn Wilson

November 15, 2025

5  out of  5
rating by Kathryn Wilson
"Dylan Turner was incredibly helpful! I was under a tight timeline of finding home insurance and he stuck with me to make sure I got everything I needed as well as even bundle my home/auto. Very kind and professional. He took his time to explain everything to me. Very happy with the outcome. Would highly recommend !"
We responded:
"We’re thankful for your feedback and shoutout for our team member, Dylan! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Jillian Terry

November 13, 2025

5  out of  5
rating by Jillian Terry
"Lacy was a doll and so helpful to make this process go smoothly!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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David Delgado

November 10, 2025

5  out of  5
rating by David Delgado
"Called Rhonda w/State Farm Insurance to replace a vehicle on my insurance. She made the process super easy and very quick. She answered all my questions and concerns. I highly recommend working with Rhonda with all your insurance needs. Thank you so much Rhonda."
We responded:
"We’re honored by your positive feedback! Thank you for highlighting your experience with Rhonda, on our Rossville team! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Mareo

November 4, 2025

5  out of  5
rating by Mareo
"joe was very helpful he walked me through everything i didn't understand very good man"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Deanne Davis

October 30, 2025

5  out of  5
rating by Deanne Davis
"State Farm insurance in Rossville TN was by far the best insurance experience I have had! One of the reasons I loved them was it’s a small town operation of a large insurance company. Lacy was hands on whenever an issue came up. I can promise you that is not the norm! Good Job Lacy! Thank you for all your hard work!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Eric Graves

October 25, 2025

2  out of  5
rating by Eric Graves
"Caleb smiles to much makes me nervous."
We responded:
"Ha I expected nothing less from you. We will try our best to not smile too much. It is just incredibly hard with such great service and rates!"
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Drew Pope

October 17, 2025

5  out of  5
rating by Drew Pope
"Lacy was awesome and got me exactly what I needed quickly!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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GP Jensen

October 16, 2025

5  out of  5
rating by GP Jensen
"Excellent customer service from Rhonda!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Darcel Northington

October 3, 2025

5  out of  5
rating by Darcel Northington
"I have been a customer of Statefarm through Caleb for many years always have worked with wonderful agents like Melissa and lacy so many others. I always refer him to my friends and family because they are very personable. Always look out for you to find the best rates as well as provide your information like what you can do to get a lower rate if you have tickets and things like that. I valued the transparency and a knowledge and always have appreciated them all."
We responded:
"Thank you so much for your kind review. You have been insured with us for quite some time now and we have thoroughly enjoyed it. Thank you for putting your trust in our team and we look forward to continuing to serve you!"
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Charlie Land

September 30, 2025

5  out of  5
rating by Charlie Land
"Can’t say enough good things about Caleb Hollingsworth and the team there they’re always great to work with super knowledgeable and quick turn times I would recommend them to anyone."
We responded:
"Charlie, thank you for your kind words. We appreciate you and your positive impact is felt strongly. Thank you for everything!"
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Derrick Jones

September 30, 2025

5  out of  5
rating by Derrick Jones
"Great service with a very professional attitude every single time. Thanks"
We responded:
"DJ, you are incredible. Our staff always enjoys working with you!"
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Terri Mann

September 30, 2025

5  out of  5
rating by Terri Mann
"The best service!!"
We responded:
"We’re thankful for your feedback! We greatly appreciate you! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Ken McCune

September 30, 2025

5  out of  5
rating by Ken McCune
"Jeanette is always a delight to work with! Always professional & knowledgeable. I always enjoy my conversations with her."
We responded:
"Thank you, sir! Jeanette is a true asset to our team. We appreciate you mentioning your experience with her service. It means the world to her and to our team."
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Larry George

September 29, 2025

5  out of  5
rating by Larry George
"I have been a customer of Caleb Hollingsworth’s State Farm agency for many years. In the last two years we have had two significant insurance events which were handled by his office in an outstanding manner. First we had one of our vehicles totaled. We were very impressed on how quickly this office responded to our needs. Within a very short period of time we were compensated fairly for our vehicle. Secondly, we had storm damage to the roof of our house. Ultimately this was covered as well. As one can imagine getting a roof replaced can take awhile and requires extensive correspondence with State Farm on a national level. Rhonda Cochran at this local Rossville office is simply outstanding. She is professional, courteous and dedicated to customer service like I’ve never seen before. She was constantly working on my claim and communicated with me frequently. The amazing part was normally in these type of situations the customer has to call the business for updates. Not with Rhonda. She initiated the communication with me most of the time. I would mention to my wife that we didn’t need to worry because “Rhonda was on it”! She also handled our vehicle accident with the same professionalism and great customer service oriented attitude. This is how you keep customers for a lifetime. THANKS for everything Rhonda!"
We responded:
"Larry, your review is absolutely incredible. We know this took some considerable time and it means a lot to our team and specific team members you mentioned. We greatly appreciate you and enjoy working with you!"
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William Collins

September 27, 2025

5  out of  5
rating by William Collins
"Great"
We responded:
"Thank you, sir! We appreciate your business and your kindness to share your experience here, with our team. We hope you enjoy the fall season ahead!"