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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brittney Lee

Brittney Lee

November 16, 2024

5  out of  5
rating by Brittney Lee
"Great Staffing. I had questions about my billing cycle. Customer Service Rep Lacy explained by billing cycle with ease and assured me that going forward I would have no further issues."
We responded:
"Brittney, thank you for allowing our team to assist you. We appreciate you and look forward to continually working with you!"
Profile photo of Angelica

Angelica

November 15, 2024

5  out of  5
rating by Angelica
"Lacy made my set up quick and effortless. She provided all the necessary details and was so patient. You’re amazing!"
We responded:
"Angelica, thank you for your kind words regarding your experience with Lacy, on our team. We are fortunate to have her with us. Have a great week ahead!"
Profile photo of Renea Thomas

Renea Thomas

November 14, 2024

5  out of  5
rating by Renea Thomas
"Lacy was so helpful, caring, understanding, and knowledgeable. I appreciated her time and patience."
We responded:
"Renea, that is very kind and thoughtful of you! Lacy is a true asset to our Rossville team. We look forward to working with you!"
Profile photo of Cary Barton

Cary Barton

November 13, 2024

5  out of  5
rating by Cary Barton
"Always a pleasure working with this State Farm team. They are always professional and kind. Leah was really helpful and got me taken care of in a very short time."
We responded:
"Thank you, Cary! We are fortunate to have Leigha on our team. She truly cares about our insureds. We hope you have a great week ahead!"
Profile photo of Tina Luna

Tina Luna

November 12, 2024

5  out of  5
rating by Tina Luna
"We moved here a few years ago and have been super impressed with Caleb, Joseph and Melissa and the team. Everyone has been kind and quick to respond to any questions or concerns we had. We recently had a claim due to a storm and they helped us throughout the process. If you are looking for an agent, stop by and visit with them. Highly recommend :)"
We responded:
"Thank you, Tina! We greatly appreciate you and your words!"
Profile photo of Sharon Taylor

Sharon Taylor

November 12, 2024

5  out of  5
rating by Sharon Taylor
"I have to say that you all were the best,most helpful group of people. And I would like to Thank each an everyone of you all ."
We responded:
"Sharon, you are so kind. The pleasure is truly ours. Thank you for your trust in us and we look forward to continually working with you!"
Profile photo of Kaylee Norwood

Kaylee Norwood

October 31, 2024

5  out of  5
rating by Kaylee Norwood
"We love doing business with this State Farm agency, they are easy to reach and always help us! Highly recommend!"
We responded:
"Kaylee, you are so nice. My team loves working with you. Thank you for highlighting our team. We look forward to continually working with you!"
Profile photo of Richard Warui

Richard Warui

October 23, 2024

5  out of  5
rating by Richard Warui
"For nearly a decade, I have dealt with Caleb and his team for my auto, home and landlord policies. They have made my insurance claims painless. They go an extra mile to ensure my insurance needs are met. Reputation is not build with rocks; it is build by actions of men and women who belief in taking care of their fellow citizens."
We responded:
"Richard, this review meant a lot to me and my team. You have been with us for so long and an absolute pleasure to work with over the years. You are one of the customers that truly make our job fun. Thank you!"
Profile photo of tamatha taylor

tamatha taylor

October 22, 2024

5  out of  5
rating by tamatha taylor
"Lacy Harden was the best. She got me a policy in less than 30 mins on the phone with her."
We responded:
"Tamatha, thank you for your kind review of Lacy. She is truly an asset to the team. We look forward to working with you now and in the future!"
Profile photo of jerrimy cathey

jerrimy cathey

October 18, 2024

5  out of  5
rating by jerrimy cathey
"Lacey was very helpful…."
We responded:
"Thank you, Jerrimy! We appreciate your review!"
Profile photo of Robbin Kidd

Robbin Kidd

October 10, 2024

5  out of  5
rating by Robbin Kidd
"Lacy did a great job in getting my rate lowered. She really took time with me and explored different options that worked best for my family. Great experience."
We responded:
"Robbin, thank you for your kindness towards our Rossville team and, more specifically, Lacy. She is a true asset to our team and works hard to ensure our customers are well taken care of. We look forward to working with you!"
Profile photo of Rebecca King

Rebecca King

October 5, 2024

5  out of  5
rating by Rebecca King
"Best customer service. Highly recommend for all your insurance needs. They are so friendly and helpful, plus they saved me ALOT of money"
We responded:
"Rebecca, thank you for your kind review of our Rossville team. That truly means the world to us!"
Profile photo of Pauline Stewart

Pauline Stewart

September 28, 2024

5  out of  5
rating by Pauline Stewart
"Thanks Lacey. The information you sent me on email was very helpful."
We responded:
"Pauline, thank you for your kind review and I am glad to hear you had a great experience with our Rossville team."
Profile photo of Kathleen Huff

Kathleen Huff

September 27, 2024

5  out of  5
rating by Kathleen Huff
"Lacy listens, helps with best product purchase and relates to the customer's needs. Outstanding representative for State Farm."
We responded:
"Thank you for your shoutout for our regional service manager, Lacy. She is very caring and thorough and you acknowledging your experience has made her day. Thank you!"
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angie brown

September 26, 2024

5  out of  5
rating by angie brown
"I’ve been with Hollingsworth since 2010. This has been amazing journey. Staff has ALWAYS been very welcoming, professional, supportive, patient and has the BEST customer service EVER! I would recommend this company to EVERYONE!!! I would like to thank and let each and every staff member of Hollingsworth whom ever assisted me, thru out theses years, know that I greatly appreciate all of you!!! Caleb You And Your Team Are The Best!!! Keep Up The Phenomenal Work! 😊 ☺️ 😊"
We responded:
"That is an absolutely beautiful and kind review. It meant a lot to our team! It has been nothing short of a pleasure for me and my Rossville team to support you and work with you. We thoroughly enjoy it!"
Profile photo of KaDedra Williams

KaDedra Williams

September 18, 2024

5  out of  5
rating by KaDedra Williams
"Brandon Tate helped me with my home owners insurance. He was very knowledgeable and was able to help me get the best rate. I highly recommend him and his team."
We responded:
"Thank you, KaDedra! Brandon is certainly an asset to our team and we are fortunate to have him. Thank you for your kind words and we look forward to working with you!"
Profile photo of Douglass Vornbrock

Douglass Vornbrock

September 17, 2024

5  out of  5
rating by Douglass Vornbrock
"Lacy Harden, Service Manager at Hollingsworth State Farm has been wonderful. She is always available and answers any questions we have. She get back to us anytime we call or email and has been extremely helpful throughout this difficult process. Thank you Lacy and Hollingsworth State Farm!"
We responded:
"Douglass, your family has been in our prayers often through this process. You have been through a lot. Thank you for your kind review. Lacy is always talking so highly of you all and how you handled everything. We appreciate you all!"
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Mack Nard

September 10, 2024

5  out of  5
rating by Mack Nard
"Best insurance agency in the business! Like A GOOD NEIGHBOR THIS STATE FARM IS THERE!! Great Staff that threat you like family!"
We responded:
"Thank you, Mack! That is very kind. It means a lot to our team and we look forward to working with you!"
Profile photo of Nalinee Wilburn

Nalinee Wilburn

August 27, 2024

5  out of  5
rating by Nalinee Wilburn
"Lacy is the best! She is very pleasant to work with. She is sble to get the best rate at no time. Very satisfied! Way to go Lacy:)"
We responded:
"Nalinee, thank you for your kindness. Lacy, at our Rossville location, is a tremendous asset to our team and I am glad to hear you had a great experience with our office. We look forward to continuing to work with you!"
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Jo Anna Brinson

August 6, 2024

5  out of  5
rating by Jo Anna Brinson
"Rhonda has been very helpful for answering questions about my claim and my premiums. She is extremely good about calling back and also great on checking in with me as I went through my claim process. She provides great customer service and I feel that will continue. Caleb Hollingsworth has great people working for him."
We responded:
"Jo Anna, thank you for highlighting Rhonda's level of service. She most definitely goes above and beyond and we are very thankful for her. We appreciate you!"
Profile photo of Grace Carlino

Grace Carlino

August 2, 2024

5  out of  5
rating by Grace Carlino
"Lacy was exceptionally wonderful in taking care of any concerns/problems I had encountered! Went above and beyond in taking care of my situation. I had zero problems!"
We responded:
"Grace, thank you for your kind review of Lacy at our Rossville location. We look forward to working with you!"
Profile photo of rachel j

rachel j

August 2, 2024

5  out of  5
rating by rachel j
"Working with Lacey was great! She was very patient and pleasant. Great customer service and response time.👍🏼"
We responded:
"Thank you for your review, Rachel! It meant a lot to our team and to Lacy!"
Profile photo of Camille Vornbrock

Camille Vornbrock

August 2, 2024

5  out of  5
rating by Camille Vornbrock
"My husband and I suffered a devastating house fire on NYE of this year. Through it all has been Lacy! She has called to check on us so many times, acting as the go between with State Farm corporate advocating for us nonstop, listening when I needed to let off steam about the claims process, and the list goes on. We are still in claims and rebuilding process but having Lacy in corner has given us a tremendous sense of confidence and relief. Thank you Lacy for all that you have done!"
We responded:
"Camille, we have received numerous reviews over the years and this is, by far, one of the most meaningful ones I have read. It means a lot to us. Thank you for taking the time to share your experience and thank you for allowing us the opportunity to assist you during this devasting time in your life."
Profile photo of Jessica Zada

Jessica Zada

August 1, 2024

5  out of  5
rating by Jessica Zada
"Caleb and Lacy are amazing at handling all of my calls, concerns every time. They have been so helpful with my disability, my car insurance, my home insurance, and any question that arises. I couldn’t ask for better service anywhere. Thanks a million guys 🫶🏻"
We responded:
"Jessica, thank you. We have worked together for years now and we have enjoyed every minute of it. Thank you for trusting our team to serve you!"
Profile photo of Alecia Johnson

Alecia Johnson

July 30, 2024

5  out of  5
rating by Alecia Johnson
"Lacy was soo easy to work with! She made the insurance process so easy and fast!"
We responded:
"Alecia, thank you for your kind words. We enjoy serving you in your insurance needs!"